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If you have checked the details you have entered and your billing address details match with those your card is registered to, then you should contact your card issuer or bank to find out why the transaction has been declined. We will only decline the transaction on the advice of the issuing bank, and we are unable to provide any details or reasons for this happening.
As long as your product has not been submitted for fulfillment by us, we can cancel the return. There are no costs to cancel an order if it hasn't been shipped!
We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.
If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product!
We provide free worldwide shipping for all orders above $29! Any order below this amount will be charged a flat rate of $6.
Our handling time usually takes about 2-3 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world,generally takes 10-15 days.
We will send you email with your tracking number within one week after we ship out your order.
Our freight carriers are selected through stringent guidelines for service and quality. But in the rare occasion that an item was lost or damaged during shipping, please notify us immediately and provide us photographs clearly showing the problem with the item, so we can confirm it with our carriers more quickly and easily. Once we have confirmed the problem, we will ship a new one or needed replacement parts to you.
Missing PartsWe work hard to ensure that every product we send you arrives with all necessary parts to fully assemble your product.
Should a part be missing, review your assembly instructions to locate the exact missing part name and contact our Customer Service.
Please also take some clear photographs showing all the parts you received to help us confirm the problem. After confirming, we will then prepare it and ship it to you as soon as possible.
Step1: Get in touch with our customer service When you have received the defective, damaged or wrong product, please get in touch with our customer service by e-mail to confirm that the product is defective, damaged or wrong. Our customer service will give you the return address. You could return the product to us after receiving it.
Without communication with us, if you return the product directly, the consequences and losses will be borne by your own.
Step 2: The product return Please return to the address which according to our customer service provided, and inform us valid tracking numbers after you send it to us.
Please do provide the valid tracking information for tracking after you return the product to us, otherwise all the consequences and losses will be borne by you.
Step 3: The refund or replacement of new products Once we receive your return items, and confirm the original problem mentioned through the emails, our customer service staff will promptly contact you to arrange for a replacement, retransmission, or refund.
If you want to cancel orders, and the product is not shipped out before you contact our customer service, we will arrange a full refund to you.(Except custom products like curtains)
If the product has been shipped out, and you want to cancel the order due to your personal reasons, then the product will be returned to us.
After we receive the returned product, we' ll arrange for partial refund. That is, we' ll charge you 30% of your order amount as a re-stock fee, of course, the postage of the order will not be refunded.
QDH will send you the correct voltage light according your country's voltage standard, if you have any special requirements or want to bring the light to other countries, please kindly let us know forwardly, and send email to us, our customer representative will note it for you.
E-mail: [email protected]
We will send you the correct power adapter according to the standards of your country,if you have special requirements when placing an order please leave a message to tell us your specific requirements,thank you!